Effective Date: October 2, 2026
TB ŠPORTNA OPREMA, d.o.o. operates the official e-commerce website available at www.tbsportna.com, the home of our 55K+ rated collection of user-loved small fitness gear designed to help you turn any spot into your gym and build a consistent, easy-to-keep workout routine. This Shipping Policy outlines all clear, transparent terms that apply to every order placed on our platform, covering order processing timelines, delivery methods, shipping cost structures, tracking processes, and contingency protocols to ensure your new fitness gear reaches you smoothly and without unnecessary hassle. By completing a purchase on our website, you fully acknowledge and agree to all the terms specified in this policy.
1. Order Processing Timeline
All orders submitted on www.tbsportna.com go through a standard verification and preparation process before they leave our warehouse located at Zbilje 77, 1215 Medvode, Slovenia. Our order fulfillment team operates on working days from Monday to Friday, excluding official Slovenian public holidays and major global seasonal holiday peaks.
- Orders submitted and fully confirmed with successful payment before 14:00 (Central European Time) on a regular working day will be processed, inspected for quality, and packed for shipment on the same day.
- Orders placed after 14:00 CET, on weekends, or on public holidays will be processed no later than the next following regular working day.
All our small fitness gear units go through a double quality check during the packing process, to ensure there are no manufacturing defects, all included accessories are complete, and the item you receive is in perfect unused condition before it is handed over to our logistics partners. You will receive an immediate email notification at your registered address once your order has completed processing and been dispatched from our warehouse. If you need to modify your shipping address or contact information before your order is dispatched, you can send your request to our team at [email protected] at any time, and we will adjust your order details free of charge as long as the shipment has not been finalized.
2. Shipping Coverage, Cost and Delivery Timelines
We offer flexible, customer-centric shipping services for customers across Slovenia, the European Economic Area, and select international regions, with transparent pricing structures tailored to your location:
- Domestic Shipping within Slovenia:
All standard domestic orders over €35 qualify for completely free standard shipping. For orders under the €35 threshold, a flat standard shipping fee of €3.99 applies. Standard domestic delivery typically takes 2 to 4 working days from the date of dispatch, covering all locations including Medvode, Ljubljana, Maribor, and all other municipalities across the country. We also offer an express domestic shipping option for a flat fee of €7.99, which guarantees delivery within 1 working day from dispatch for all orders placed before our daily processing cutoff time. - Regional Shipping across the European Economic Area:
Standard flat rate shipping to all EEA countries costs a fixed €6.99 for orders under €75, and is completely free for all EEA orders over €75. Standard EEA delivery takes between 5 and 10 working days, depending on the destination country’s local courier network. Express EEA shipping is available for €12.99, with guaranteed delivery within 3 to 5 working days from dispatch. - International Shipping outside the EEA:
We currently ship our small fitness gear to over 20 additional countries across the world. Full shipping rate quotes will be calculated and displayed automatically at checkout once you enter your full shipping address, with all import duty and tax estimates clearly shown before you confirm your payment. International delivery timelines range from 10 to 20 working days, depending on your local customs clearance procedures. Please note that any applicable local import duties, customs fees, or value added taxes for orders shipped outside of Slovenia are the sole responsibility of the customer, and these charges are not included in the product pricing or base shipping cost listed on our website.
3. Order Tracking and Delivery Support
As soon as your order is dispatched from our warehouse, we will send you a dedicated shipping tracking number via email, along with a direct link that you can use to check real-time updates on your parcel’s transit progress at any time. You can also enter your order number and tracking code directly on the dedicated “Order Tracking” page on www.tbsportna.com to pull up the latest delivery status 24/7.
If your tracking information shows your parcel has been marked as delivered, but you have not received your fitness gear, please contact our support team immediately at phone number +386 31 488 058 or email [email protected] within 7 calendar days of the marked delivery date. Our team will coordinate directly with our courier partner to launch a full delivery investigation, and will follow up with you within 3 working days to resolve the issue. If the investigation confirms your order is fully lost in transit with no possibility of recovery, we will arrange a free replacement shipment of your full order at no extra cost to you, or offer you full non-expiring store credit equal to the full value of your purchase, in line with the terms outlined in our returns policy.
For all questions related to shipping timelines, delivery adjustments, or order status updates, our customer support team is available to assist you throughout the entire process, to make sure your new small fitness gear arrives safely so you can start building your perfect workout routine anywhere you choose to train.