TB ŠPORTNA

ORDER NOW

Refund and Returns Policy

Effective Date: October 2, 2026

TB ŠPORTNA OPREMA, d.o.o. (“we”, “us”, “our”) operates the e-commerce website available at www.tbsportna.com, where we curate our full collection of user-loved small fitness gear that helps our 55K+ rated community turn any spot into their gym and build a consistent, easy-to-keep workout routine. This Refund and Returns Policy clearly outlines all terms and conditions that govern product returns, order adjustments, and related interactions for every purchase made on our platform. By placing an order with us, you fully acknowledge and agree to all the terms laid out in this policy. We explicitly emphasize that ‌purely monetary refunds without the return of the purchased physical product (standalone “refund only” requests)‌ are not permitted under any circumstances, to protect the fairness of our operations for all customers, maintain the sustainability of our small fitness gear product line, and avoid unreasonable operational costs that would otherwise drive up pricing for every member of our community.

1. Eligibility for Returns

All customers who wish to initiate a return process for their TB ŠPORTNA fitness gear order must meet all the following eligibility criteria to be considered valid:

  • The return request must be submitted within 30 calendar days from the date you receive your ordered items, as confirmed by the delivery tracking record from our logistics partner.
  • The returned product must be in its original, unused condition, with all original tags, packaging, accessories, and free promotional items included in the original delivery fully intact. Products that show signs of wear, damage caused by improper use, missing components, or alterations made after delivery will not be accepted for return.
  • You must provide the original order number, a valid proof of purchase from www.tbsportna.com, and clear photos of the returned item to verify its condition when you submit your return request.
  • Custom engraved or personalized fitness gear items that are made specifically per your unique request are not eligible for return, except in cases where the product arrives with confirmed manufacturing defects.

We strictly do not process any standalone “refund only” requests where customers keep the full product while asking for full or partial monetary compensation, regardless of the stated reason. This rule applies to all order scenarios including reported product dissatisfaction, minor perceived performance gaps, order delays, or any other non-urgent situations. No customer will be exempt from this core policy provision, as we have designed our pricing structure to keep our small fitness gear accessible for all users, and standalone non-return refunds would force us to raise product prices for every member of our 55K+ user community.

2. Approved Return Process

When your return request is verified to meet all eligibility criteria, our support team will guide you through the formal process step by step:

  1. Submit your return application via our official contact email at [email protected], with your order number and condition photos attached. Our team will review your request and send a formal confirmation along with a pre-paid return shipping label within 2 business days.
  2. Pack the product securely with all original contents, affix the provided return label to the outside of the parcel, and drop off the package at the designated courier point specified in our return instructions. We will cover all standard return shipping costs for eligible returns.
  3. Once our warehouse team receives and inspects the returned item to confirm it meets all condition requirements, we will process your requested store credit or eligible product exchange within 5 business days.

For eligible cases where you receive a confirmed defective item or an incorrect product that does not match what you ordered, you can choose to exchange it for an identical correct fitness gear unit, or receive 100% of your original order value as non-expiring store credit that can be used for any future purchase on www.tbsportna.com. We will never issue direct cash refunds or full original payment method reimbursements without the successful return and inspection of the original physical product.

3. Exceptions and Special Cases

The only narrow exceptions to our no-refund-without-return rule apply to extreme situations where it is physically impossible for you to return the product: if your delivered fitness gear arrives damaged to the point of complete safety hazard that prevents safe return shipment, or the product is confirmed lost entirely during the last mile delivery process with no possibility of recovery. In these very limited scenarios, our dedicated support team will work with you to arrange a free replacement unit shipped to your address at no extra cost, or issue full store credit equal to your order value. Even in these cases, no standalone cash refund without product return or confirmed full loss verification will be approved.

If you have any questions about our Refund and Returns Policy, you can reach our support team any time at contact email [email protected], via phone at +386 31 488 058, or send physical mail to our business address at Zbilje 77, 1215 Medvode, Slovenia. Our team is committed to making sure every customer gets the small fitness gear that perfectly fits their workout routine, while keeping our operations fair and accessible for every member of our user community.